Back End Ops Lead

Full-Time

Hybrid - Three days in the office, 2 days working from home 

The Change Partners are working with a leading global technology business to support their growing DTC team in finding an outstanding candidate with strong operational effectiveness and readiness experience in a European or global set-up. You’ll need to understand the DTC and e-commerce landscape to align the team with ongoing changes and developments to the platform.

Key Responsibilities:

• Lead and deliver operational effectiveness for Back End Operations.
• Manage key services like Merchandising, D2C Operations, and L1 Support for subsidiary e-stores.
• Support subsidiaries in achieving their e-store sales targets by executing changes and resolving issues.
• Operate an effective support service for markets, tracked against SLAs.
• Act as a primary point of escalation for issues impacting performance.
• Establish processes, SLAs, and priorities to ensure projects are completed on time and on budget.
• Work with European Markets to understand requirements and build operational improvement plans.

What We're Looking For:

• Experience with or a deep understanding of the D2C and e-commerce landscape
• Ability to lead large teams
• Strong senior partner management experience (2+ years) in a complex, European environment.
• The ability to design, build, manage, and track a Europe-wide operational service.
• Excellent written and verbal communication skills.
• Experience in a fast-paced, high-pressure environment.

Please note this role doesn’t offer sponsorship. Please apply if you’re suitable and interested