CRM Contractor

The Change Partners are working with an iconic travel brand who are looking for a Senior Data Analyst across their CRM and Loyalty teams, initially on a contract basis that could convert to permanent.

The Senior Data Analyst will work with CRM and loyalty data to help consolidate customer data in to Snowflake and create a scalable, maintainable and single-source data platform that feeds in to Salesforce Marketing Cloud (newly integrated), as well as day to day data analytics and insights operations.

Key responsibilities:

• Own CRM Data strategy and Governance.
• Day-to-day management of sources and flows within CRM data and optimisation.
• Set standards for data quality, testing and validation to ensure integrity and accuracy of Data for Loyalty and CRM strategies.
• Bridge the gap between CRM/Loyalty, IT and Data.
• Drive integration of Salesforce Marketing Cloud and wider Customer Data Platforms, including the wider ecosystem.
• Be the 'go-to' and subject matter expert in the business for all CRM and Loyalty Data as well as Salesforce Marketing Cloud.
• Work with technical teams to build new and scalable data solutions, including building requirements.
• Project-manage CRM data-related projects end-to-end.
• Work with SQL to extract, transform, and analyse large datasets to provide insights and performance measurement.
• Wider development of dashboards, reporting, measurement and wider areas to support improvement and adoption to support customer marketing and CRM campaigns.

Your background:

• 5 years of experience as a Senior Data Analyst.
• 2 years of experience specifically working on CRM/Loyalty Data.
• Tangible, hands-on experience with Salesforce Marketing Cloud, or similar.
• Able to use SQL, and Python (ideal but not essential).
• Excellent stakeholder management and gravitas to support internal stakeholder discussions.
• Able to start within 2-4 weeks.

Please apply for further information.

The Change Partners are working with an iconic travel brand who are looking for a Senior Data Analyst across their CRM and Loyalty teams, initially on a contract basis that could convert to permanent.

The Senior Data Analyst will work with CRM and loyalty data to help consolidate customer data in to Snowflake and create a scalable, maintainable and single-source data platform that feeds in to Salesforce Marketing Cloud (newly integrated), as well as day to day data analytics and insights operations.

Key responsibilities:

• Own CRM Data strategy and Governance.
• Day-to-day management of sources and flows within CRM data and optimisation.
• Set standards for data quality, testing and validation to ensure integrity and accuracy of Data for Loyalty and CRM strategies.
• Bridge the gap between CRM/Loyalty, IT and Data.
• Drive integration of Salesforce Marketing Cloud and wider Customer Data Platforms, including the wider ecosystem.
• Be the 'go-to' and subject matter expert in the business for all CRM and Loyalty Data as well as Salesforce Marketing Cloud.
• Work with technical teams to build new and scalable data solutions, including building requirements.
• Project-manage CRM data-related projects end-to-end.
• Work with SQL to extract, transform, and analyse large datasets to provide insights and performance measurement.
• Wider development of dashboards, reporting, measurement and wider areas to support improvement and adoption to support customer marketing and CRM campaigns.

Your background:

• 5 years of experience as a Senior Data Analyst.
• 2 years of experience specifically working on CRM/Loyalty Data.
• Tangible, hands-on experience with Salesforce Marketing Cloud, or similar.
• Able to use SQL, and Python (ideal but not essential).
• Excellent stakeholder management and gravitas to support internal stakeholder discussions.
• Able to start within 2-4 weeks.

Please apply for further information.