Product Technical Trainer

Job ID - 2036

  • contract
  • London
  • £150-£200 per day (inside IR35)
  • Commercial

Job Description

The Change Partners are currently partnered with a Tier-1 Consumer Electronics Brand who are hiring for a Product Technical Trainer across Europe.

The Product Trainer will be responsible for training strategy and delivery to enable a strong customer service and product training process across European regions.

Key responsibilities:
  • Deliver technical training and support to EU customer service teams to deliver stronger service metrics and feedback.
  • Ensure employees have required information to deliver support to customers across all products.
  • Identify and create specific training packs for each Consumer Electronics product. 
  • Partner with content teams and stakeholders to deliver a yearly training calender.
  • Utilise brand new technology to deliver better training such as AI and AR.
  • Create and support communities of trainers to share knowledge and improve customer service delivery.
Your experience:
  • Past experience across customer service, training and learning development, ideally within Consumer electronics e.g. TV or Mobiles etc.
  • Good understanding of SCORM, xAPI and/or LMS.
  • Strong communication, organisations and interpersonal skills.
  • Creative and idea-generator to deliver exciting training programmes.
  • Ability to speak European languages is useful but not essential.
Please apply for further information.

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