Reviews Operation Executive

About the role
We are currently working with a tier 1 global consumer technology brand that is continuing to evolve its direct-to-consumer (D2C) experience across Europe.

We are looking for a Project Manager to support the delivery and optimisation of a Reviews Programme, driving operational excellence and enhancing customer engagement through user-generated content. 

This is a hybrid role based in the London area with three days in the office and two remote.

This role pays up to £275 a day. 

Key responsibilities:

• Manage end-to-end operational delivery of customer feedback programmes across Europe.

• Develop and maintain project plans, timelines, budgets, and resource allocation strategies.

• Coordinate cross-functional stakeholders including local markets, product teams, senior leadership, and third-party vendors.

• Monitor project progress, identify risks, and implement mitigation plans to ensure timely delivery.

• Ensure adherence to quality standards, governance, and compliance requirements.

• Facilitate clear stakeholder communication, including regular updates and reporting.

• Build and maintain strong relationships with internal and external partners.

• Continuously optimise processes to improve efficiency and programme effectiveness.

• Design and deliver regular reporting on review performance and operational metrics.

Your background:

• 1–3 years’ experience in project management or operations, ideally within digital marketing, social media, or customer engagement environments.

• Strong understanding of product reviews, community management, and customer feedback. 

• Excellent communication, organisational, and stakeholder management skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Experience working with cross-functional and international teams.

• Proficiency in project management tools such as Asana, Jira, Trello, or Confluence.

• Fluency in English; additional European languages are a plus.